Return Policy

Customer can return the product within 14 days of delivery for full refund or exchange, in an unlikely event of damaged, defective or wrong item delivered to you. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition when you received it. It must also be in the original packaging.

Method of return: to the same form of payment used

Return contact info: Please contact our Customer Service support@ohcustomshirt.com to get the return address before you make any decision. We will NOT take any responsibility for any return package without confirmation letter or notice from us.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If the returned item is over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Once we receive your item, we will inspect it and immediately notify you on the status of your returned item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Replacement (if applicable)

We stand behind the quality of our products and guarantee our workmanship 100%. Any defects or errors on our part will result in a replacement at no charge. We typically do not accept returns, refunds or replacements due to customer errors such as incorrect selection of sizes, designs, colors, etc.